We are happy to cancel your order for a full refund prior to dispatch. Please visit your order page to cancel your order and cancel by clicking the cancel button next to the relevant order you wish to cancel. This only applies to orders that have not yet been dispatched.
If your order has already been dispatched you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings.
INTOTO7 Returns Policy
Returning Items for a Refund
If you are not completely satisfied with your online purchase we will happily issue you a refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the tags remains attached. If this is adhered to we will issue a refund for your item(s) upon receipt.
Please download and print the returns instructions by clicking this link should you wish to return any orders that are within the above stated guidelines.
Once the parcel has been received and authorised, refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement.
Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings.
Please note INTOTO7 are unable to subsidise the costs of returning domestic or international orders unless for liability reasons.
Returning Items For An Exchange
Unfortunately, we do not perform direct exchange of orders. However, If you require an exchange for any items purchased you have 14 days to return your order back to us. Items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the tags remain attached. If this is adhered to we will issue a refund for your item(s) upon receipt. You must place a new order for the exchange items from the online shop.
1. Please download and print the returns instructions by clicking this link.
2. Securely attach the address label to your parcel, ensuring any other delivery labels are removed from the packaging. Please do not attach the label directly to your purchased product.
3. Take your parcel to your local post office and retain your proof of postage.
4. Keep your receipt and track your parcel at www.royalmail.com/trackdetails. Enter your tracking information within your order “return status” page for easy viewing of tracking and notifying us of the tracking details.
Returning Faulty Items
We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your order please follow the instructions to request a return. We will request the reason for your return and to send photographs and a brief message regarding the fault. Customers have up to 14 days to return a faulty/damaged item.
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within 14 days of purchase. Please note refunds can only be issued once the manufacturer has verified the fault.
Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Customer Returns Responsibility
Please be aware that you are responsible for the return of all items until we are in safe receipt unless the item is faulty. In which case we shall re-imburse for return delivery up to a maximum of £3.90 (UK) and £9.99 (Rest of Europe). We recommend that you use an insured returns service for your protection. International orders must be clearly marked ‘RETURN TO SENDER’ as we are not liable for customs and duties back into the UK. In circumstances where the parcel is not marked as ‘RETURN TO SENDER’ we will contact you to advise you of customs and duties amount and request it be deducted from your account or refund.
If an item delivered is proven to be incorrect or faulty we will reimburse any returns costs that you incur.
Garment Condition Upon Return
Do not remove any tags or labels when trying on garments. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on any garment.
Footwear should be returned in their original, undamaged packaging. Where applicable any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.
Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 90 days after which time they will be destroyed.
This Returns Policy does not affect your statutory rights and was updated on September 25th 2020.